Terms of Service
1. Products & Pricing
· We strive to ensure all product descriptions, images, and pricing are accurate. However, slight variations in color, finish, or design may occur due to photography and lighting.
· Prices are subject to change without prior notice, but the price at the time of purchase will always apply.
2. Orders & Payments
· Once your order is placed, you will receive a confirmation email.
· Orders will be processed upon successful payment confirmation (unless Cash on Delivery is selected).
· We accept secure payments through trusted platforms like Google Pay (GPay) and offer Cash on Delivery in select locations.
3. Order Cancellation
· Orders once placed can be cancelled only within 2 hours of placing them by reaching out to our support team.
· After dispatch, cancellation is not possible, but you may initiate an exchange as per our Exchange Policy.
4. Shipping & Delivery
· We aim to dispatch all orders within 2–4 business days.
· Delivery timelines may vary depending on your location. Please refer to our Shipping Policy for more details.
5. Returns & Exchanges
· We do not offer returns, but exchanges are accepted under specific conditions (e.g., damaged or wrong product received).
· The product must be unused, in original packaging, and reported within 48 hours of delivery.
· Refer to our Exchange Policy for more.
6. Intellectual Property
All content on Crystalane.in—including product images, logos, branding, and written content—is the intellectual property of Kanishk Creations. Unauthorized use, reproduction, or distribution is strictly prohibited.
7. User Conduct
You agree not to:
· Use the website for unlawful purposes
· Interfere with the site's operation
· Upload or transmit harmful content
Violating these terms may lead to account suspension or legal action.
8. Privacy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your information.
9. Limitation of Liability
Crystalane and Kanishk Creations shall not be liable for any indirect or incidental damages arising from the use of our website, products, or services.
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in New Delhi, Delhi.
11. Contact Us
If you have any questions or concerns, please contact us at:
📧 support@crystalane.in